We aim to provide high-quality person-centred care and support to our clients, their families and carers.  We recognise that many of our clients know us for many years and we want them to be as engaged as possible in their experience of Yercombe Lodge.  

Residents, members (of the day centre) and staff meetings take place regularly and ideas are implemented e.g. the Pebble in the Jar scheme for staff, which recognises good customer service and rewards staff. We have regular questionnaires of client experiences and welcome feedback of any sort which contributes to our ongoing development.  If there is something you would like to tell us we ask you to talk to a member of staff, complete feedback forms or use the contact us.