FAQs
Residential
Will my room have ensuite facilities?
Our rooms located on the ground floor have hand wash basins but no ensuite facilities. This is never a problem as we have 3 toilets and 2 spacious bathrooms for you to use which are located just across the corridor from your room. Our staff team are always available to assist you should you require it. Our rooms located on the first floor have an ensuite toilet and wash basin.
Can I bring my own furniture?
Yes. We encourage our residents to personalise their rooms so they feel as homely as possible.
What if my loved one has suspected dementia?
We assess all service users on an individual basis offering trial days and nights to ensure that we are able to meet the individual’s needs.
Can I keep my own GP?
If you are from the local area then yes you can keep your G.P. If this is not possible we have good relationships with our local GP practices who are very supportive.
How do I visit my loved one?
We encourage families to visit and be involved with what we are doing at Yercombe Lodge. We ask that all visitors sign into and out of the building using our signing in books located at each entrance.
How is my medication managed? Are you able to collect it from the pharmacy?
If you are able to manage your own medication we will encourage you to remain independent. We will complete all the required assessments with you and will provide you with a lockable drawer and box for you to store you medication in.
If you are unable to manage your own medication then our trained staff team will do this for you.
Respite
Is there a limit on how long or short my stay can be?
You can come for a minimum of 3 nights. The longest period you would be able to stay with us on respite is 6 months.
Do you have daily newspapers?
We have daily newspapers delivered. If you inform us of the newspaper you like to read we will ensure we get it for you.Will there be any activities for me to do while I am there?
We have an activities co-ordinator who will offer daily activities, as well as a book corner, TV lounge and compute room for you to use.
Are you able to assist me with my personal care?
Yes. We have a fully trained staff team who are able to assist you with all aspects of your personal care needs.
Are you able to manage my medication for me?
Yes. Our staff are fully trained in medication management and will be able to administer your medication as prescribed by your GP. We do ask that all medication is brought in its original pharmacy containers.
What happens if I need a G.P while I am on respite?
If you are already registered with a local GP you can or we will contact them as usual.
If you are not from the local area we will temporarily register you with our local GP to ensure you get the care and treatment you require.
Day Care
Can I come for just a morning or afternoon or do I have to come for a full day?
We like to be as flexible as we can be to ensure that our services work for you and your loved one.
Do I have to come the same day every week?
We can be flexible with day care and try and fit in with your schedule but we do have a limited amount of spaces each day. Individuals do prefer to book in for the same day (s) each week to guarantee their place.
Can I drop my loved one off on my way to work and collect them on my way home?
Our usual hours for day care are usually between 10am and 3.30pm but we can alter these by prior arrangement to suit your needs.
Day Centre
Can the day centre organise my transport?
The day centre does not have its own transport but can recommend transport services who can bring you to and from the day centre if you do not have your won transport.
Is it possible to have lunch at the day centre?
Yes. Our chef prepares a choice of home cooked meals each day followed by a delicious pudding. There is a daily menu choice and your dietary requirements can be catered for. If you do not like what is on the menu that day our chef will happily prepare you an alternative.
Members of the day centre are welcome to bring a packed lunch if they prefer.
What days are you open?
Our day centre is currently open Tuesdays to Thursdays
Can I change the days that I come?
If we have the capacity available then you can be flexible with the day that you come. Most people prefer to come the same day (s) each week to guarantee their place.
What types of activities can I expect to me available to me?
We offer a wide range of activities in the day centre from arts and crafts to games and gardening. Your interests will be taken into account and things that you enjoy to do will be available for you, but you may wish to try something new.
